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BS EN ISO 21801-1:2021

BS EN ISO 21801-1:2021

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Cognitive accessibility – General guidelines

Published By Publication Date Number of Pages
BSI 2021 32
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This document presents guidelines for the design and development of cognitively accessible systems, including products and services and built environments.

This document is relevant to mainstream systems as well as those designed specifically for people with disability.

Within the broad field of accessibility, this document is limited to guidance related to cognitive accessibility.

NOTE 1 It acknowledges, however, that diverse sensory perceptions can impact cognitive accessibility.

NOTE 2 While the following guidance in this document can benefit all users, it is included here because failure to follow it could lead to barriers that would prevent some potential users from being able to use the system at all.

This document is relevant to all types of systems. However, some particular recommendations can only be followed for some types of systems:

  • Some of the guidance is relevant to a fixed system (e.g. a non-computerized consumer product or a user manual);

  • Some of the guidance applies to systems containing some level of computer-based processing (e.g. a microwave oven or an ICT-system);

  • Some of the guidance applies to systems that use advanced computer processing that supports individualization (e.g. an application in a smart phone);

  • Some guidance applies to combinations of the above.

PDF Catalog

PDF Pages PDF Title
2 undefined
7 Foreword
8 Introduction
9 1 Scope
2 Normative references
3 Terms and definitions
10 4 Implementing the recommendations
11 5 Motivation and focus
5.1 General
5.2 Means of motivation
5.2.1 Recruiting interest
5.2.2 Individual options
5.2.3 Autonomous use
12 5.2.4 Usefulness and relevance
5.2.5 Level of abstraction
5.2.6 Focus on the desired outcome
5.2.7 Challenge by varying demands and resources
5.2.8 Self-regulation, self-assessment and coping
13 5.2.9 Unintentional triggers of inappropriate reactions
5.2.10 Differences in coping abilities
5.2.11 Self-determination and confidence
5.2.12 Threats and trust
5.2.13 Accessibility and safety
5.3 Focus, attention and feedback
5.3.1 Object in focus
14 5.3.2 Shifts in focus
5.3.3 Inadvertent changes of focus or division of attention
5.3.4 Feedback
15 6 Representation and understanding
6.1 General
6.2 Multiple means of representation and understanding
6.2.1 Simplify the language — Dealing with words
6.2.2 Simplify the language — Dealing with symbols
16 6.2.3 Simplify the message structure
6.2.4 Understanding across language barriers
6.2.5 Translation processes
6.2.6 Options for finding information
6.2.7 Equal opportunities for comprehension
17 6.3 Spatial orientation and understanding of values and sizes
6.3.1 Entities and sizes
18 6.3.2 Scales and relative values
6.3.3 Position in space
6.4 Simple, understandable and logical design
6.4.1 Logical and consistent design
6.4.2 Background knowledge
6.4.3 Transfer and generalization
6.4.4 Understanding underlying concepts and ideas
19 6.4.5 Complexity
7 Action
7.1 General
7.2 Means of expression
7.2.1 Customizable media for information, expression and communication
20 7.3 Organization, planning and time management
7.3.1 Goal-setting
7.3.2 Decision-making
7.3.3 Strategic activities
21 7.3.4 Options for strategic activities
7.3.5 Time constraints
7.3.6 Time awareness
7.3.7 Options for orientation to time
7.3.8 Communication of time and time management
22 7.3.9 Adapting time demands
7.4 Flexibility and equal opportunities
7.4.1 Equality
7.4.2 Access to systems and interoperability
23 7.4.3 Alternative and multiple means of user interaction
7.4.4 Alternatives and decisions
7.4.5 Default configuration and adjustable parameters
7.4.6 Individualized access and reuse of user profiles
24 7.4.7 Access to the intended outcome of the system
7.5 Support for completion of tasks
7.5.1 Sustained attention and concentration
7.5.2 Avoiding mistakes
25 7.5.3 Mistakes and errors
7.5.4 Correction of mistakes and errors
7.5.5 Support functions
7.5.6 Content-integrated contextual help
26 Annex A (informative) Checklist for following the recommendations of this document
30 Bibliography

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BS EN ISO 21801-1:2021
$142.49