🔥🔥 Don’t Miss Out on Our End of Autumn Sale. If you have any questions, feel free to click the bottom right corner to contact our customer service..

Concat us[email protected]
Shopping Cart

No products in the cart.

🔍
BS ISO 50007:2017

BS ISO 50007:2017

$198.66

Energy services. Guidelines for the assessment and improvement of the energy service to users

Published By Publication Date Number of Pages
BSI 2017 54
PDF Format Searchable Printable Preview Now
Guaranteed Safe Checkout
Category:

If you have any questions, feel free to reach out to our online customer service team by clicking on the bottom right corner. We’re here to assist you 24/7.
Email:[email protected]

This document addresses the relevant elements of energy service provided by energy suppliers to users. It envisages energy service as including two broad categories:

  • energy supply/generation and distribution;

  • advice on and improvement to energy efficiency.

This document provides best practice guidelines for energy service providers in order to continually improve their practices and quality of interaction with users.

The following are within the scope of this document:

  • definition of a language common to the different stakeholders;

  • definition of key components and characteristics of the energy service to users, with respect to their needs and expectations;

  • guidelines for satisfying users’ needs and expectations;

  • assessment criteria for energy service to users;

  • introduction to performance indicators;

  • examples of performance indicators;

  • performance improvement;

  • education or training for users to understand the energy service provided by the energy service providers.

The following are outside the scope of this document:

  • topics relating to individual energy service, such as energy efficiency service provided to individual users of energy or services provided by energy service companies (ESCOs);

  • methods of design and construction of energy production, transmission and distribution systems;

  • management structure and methodology of operation and management of activities relating to energy services, including contracting with other energy service providers;

  • topics relating to energy services in systems inside buildings.

PDF Catalog

PDF Pages PDF Title
2 National foreword
7 Foreword
8 Introduction
11 1 Scope
2 Normative references
3 Terms and definitions
20 4 Components of the energy service relating to users’ needs and expectations
4.1 General
21 4.2 Access to energy service
22 4.3 Provision of energy service
4.3.1 Time to establish new service provisions
4.3.2 Maintenance and repairs
23 4.3.3 Price of energy service
4.3.4 Quality and quantity of overall energy supply
24 4.3.5 Continuity of energy supply
4.3.6 Coverage and availability of energy services
4.3.7 Withdrawal or interruption of energy services
4.4 Energy efficiency services
4.4.1 General
25 4.4.2 Energy efficiency services to the user
4.4.3 Energy efficiency services in the market
4.5 Clean renewable energy services
4.6 Contract management and billing
4.6.1 Availability of a clear service agreement
26 4.6.2 Accuracy of billing
4.6.3 Clarity of billing
4.6.4 Response to billing complaints
27 4.6.5 Methods of payment
4.7 Promoting a good relationship with the users
4.7.1 General
4.7.2 Availability of service information
28 4.7.3 Contacts with users
29 4.7.4 Complaints and requests
4.7.5 Consumers in vulnerable circumstances
4.7.6 Notification of restrictions and interruptions
4.7.7 Community activities
30 4.7.8 Participation of users
4.8 Protection of the environment
4.8.1 General
4.8.2 Sustainable use of natural resources
4.8.3 Environmental impact
31 4.9 Safety and emergency management
5 Assessment criteria for energy service to users
5.1 General
32 5.2 Access to energy service
5.3 Provision of energy service
5.3.1 Time to establish new service provisions
5.3.2 Repairs
33 5.3.3 Price of service
5.3.4 Quality and quantity of energy service
5.3.5 Continuity of energy supply
5.3.6 Coverage and availability of energy service
34 5.4 Energy Efficiency services
5.4.1 External conditions pertaining to energy efficiency services
5.4.2 Information on efficiency provided to the energy services user by the energy service provider
5.4.3 Incentives for efficiency provided to the energy services user by the energy services provider
5.5 Clean renewable energy services
5.5.1 External conditions pertaining to on-site generation and grid
35 5.5.2 Energy service provider actions pertaining to on-site generation and grid
5.6 Contract management and billing
5.6.1 Availability of a clear service agreement
5.6.2 Accuracy of billing
5.6.3 Clarity of billing
36 5.6.4 Methods of payment
5.7 Promoting a good relationship with users
5.7.1 General
5.7.2 Contact with users
5.7.3 Visits to the user
37 5.7.4 Response to complaints and requests
5.7.5 Notification of restrictions and interruptions
5.7.6 Availability of service information
5.7.7 Community activities
5.7.8 Participation of the users
38 5.8 Protection of the environment
5.8.1 Sustainable use of natural resources
5.8.2 Environmental impact
5.8.3 Safety and emergency management
39 6 Assessment of energy service
6.1 General
6.2 Assessment policy
40 6.3 Objective and scope of an assessment
6.4 Parties involved in an assessment
6.5 Methodology of assessment
41 6.6 Service assessment criteria
6.7 Resources to conduct the assessment
6.8 Production of output and recommendations for its use
7 Performance indicators
7.1 General
42 7.2 Performance indicator systems
7.2.1 General
7.2.2 Performance indicators
43 7.2.3 Variables
7.2.4 Context information
44 7.3 Quality of the information
7.4 Example of a performance indicator
8 Performance improvement
8.1 General
8.2 Performance measurements and monitoring
45 8.3 Testing and exercises
8.4 Keeping the performance indicator system up to date
46 8.5 Performance system audits and assessment
47 Annex A (informative) Further guidance on energy service assessment
51 Bibliography

Related products

BS ISO 50007:2017
$198.66