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BS ISO/IEC 23531:2020

BS ISO/IEC 23531:2020

$167.15

Systems and software engineering. Capabilities of issue management tools

Published By Publication Date Number of Pages
BSI 2020 44
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This document defines the capabilities of issue management tools and is used to select the most appropriate one from many issue management tools. The evaluation and selection of the issue management tools is performed in accordance with ISO/IEC 20741 which defines the general evaluation selection process and evaluation characteristics. Issue management is based on the tasks described in several activities in their processes (e.g. project assessment and control, decision management, and system/software requirements definition) of ISO/IEC/IEEE 12207.

This document is independent of development methodology or approaches (e.g. Waterfall or Agile) or lifecycle processes (e.g. implementation or operation).

PDF Catalog

PDF Pages PDF Title
2 undefined
6 Foreword
7 Introduction
8 1 Scope
2 Normative reference
3 Terms and definitions
9 4 Object model for issue management tools
4.1 Overview of issue management
10 4.2 Use case of issue management
4.2.1 Use case
11 4.2.2 Use case scenarios
16 4.3 Object model of issue management entity
4.3.1 General
4.3.2 Common entities
17 4.3.3 Work Management entities
4.3.4 Defect Management entities
18 4.3.5 IT Service Management entities
19 4.4 Categories of capability of issue management tool
20 5 Category of issue management entity
5.1 Overview
5.2 Common entities
5.3 Work Management entities
5.4 Defect Management entities
5.5 IT Service Management entities
21 5.6 Summary of issue management entities
26 6 Capabilities of issue management tools
6.1 Overview
27 6.2 Common capabilities
30 6.3 Work management capabilities
31 6.4 Defect management capabilities
32 6.5 IT service management capabilities
34 6.6 Summary of capabilities
39 Annex A (informative) How to use this document with ISO/IEC 20741
40 Annex B (informative) Overview of the approach for this document
43 Bibliography

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BS ISO/IEC 23531:2020
$167.15