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BS ISO/IEC 30105-4:2022

BS ISO/IEC 30105-4:2022

$142.49

Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Key concepts

Published By Publication Date Number of Pages
BSI 2022 30
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PDF Catalog

PDF Pages PDF Title
2 undefined
6 Foreword
7 Introduction
9 1 Scope
2 Normative references
3 Terms, definitions and abbreviated terms
3.1 Terms and definitions
13 3.2 Abbreviated terms
14 4 Concepts
4.1 General
4.2 ITES-BPO lifecycle process categories
19 4.3 The assessment framework
4.3.1 ISO/IEC 30105-1 — Process reference model (PRM)
21 4.3.2 ISO/IEC 30105-2 — Process assessment model (PAM)
25 4.3.3 ISO/IEC 30105-3 — Measurement framework (MF) and organization maturity model (OMM)
27 4.3.4 ISO/IEC 30105-4 — Key concepts
4.3.5 ISO/IEC 30105-5 — Guidelines
28 5 Interrelationship between International Standards
29 Bibliography

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BS ISO/IEC 30105-4:2022
$142.49