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BSI PD ISO/IEC TR 20000-12:2016

BSI PD ISO/IEC TR 20000-12:2016

$167.15

Information technology. Service management – Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC®

Published By Publication Date Number of Pages
BSI 2016 44
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PDF Catalog

PDF Pages PDF Title
6 Foreword
7 Introduction
9 1 Scope
2 Normative references
10 3 Terms and definitions
4 Use of ISO/IEC 20000‑1:2011 and CMMI-SVC
4.1 Introduction to ISO/IEC 20000‑1:2011
12 4.2 Introduction to CMMI-SVC
14 4.3 Relationships between ISO/IEC 20000-1:2011 and CMMI-SVC
5 Correlation of CMMI-SVC to ISO/IEC 20000‑1:2011
23 Annex A (informative) Correlation of ISO/IEC 20000‑1:2011 to CMMI-SVC — Terms and definitions
36 Annex B (informative) Summary correlation of ISO/IEC 20000‑1:2011 to CMMI-SVC
39 Bibliography

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BSI PD ISO/IEC TR 20000-12:2016
$167.15