ISO 9001:2015, Quality management systems — Requirements

1 Scope

This International Standard specifies requirements for a quality management system when an organization:

needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.

NOTE 1

In this International Standard, the terms “product” or “service” only apply to products and services intended for, or required by, a customer.

NOTE 2

Statutory and regulatory requirements can be expressed as legal requirements.

This document specifies requirements for a quality management system where an electoral organization:

needs to demonstrate its ability to manage elections by secret ballot, to provide reliable, transparent, free and fair results that comply with electoral requirements;
within the established legal framework, aims to enhance the trust and confidence of citizens, candidates, political organizations and other electoral interested parties through the effective implementation of the electoral quality management system, including processes for continual improvement.

NOTE 3

Electoral bodies can be constituted to reflect local legal requirements.

NOTE 4

In this document, the term “product” only applies to the electoral service provided by an electoral body.

This document is applicable to the election period, including pre-election and post-election activities or processes.

This document is applicable to all electoral bodies involved in any aspect of the electoral process, whether they are permanent organizations or temporary organizations established in support of a particular election period.

PDF Catalog

PDF Pages	PDF Title
2	National foreword
7	Foreword
8	Introduction
15	1 Scope
16	2 Normative references 3 Terms and definitions 3.1 Terms related to electoral quality management system
17	3.2 Terms related to electoral infrastructure and logistics
18	3.3 Terms related to voting
20	4 Context of the organization 4.1 Understanding the organization and its context 4.2 Understanding the needs and expectations of interested parties
21	4.3 Determining the scope of the quality management system
22	4.4 Quality management system and its processes
23	5 Leadership 5.1 Leadership and commitment 5.1.1 General
24	5.1.2 Customer focus 5.2 Policy 5.2.1 Establishing the quality policy 5.2.2 Communicating the quality policy
25	5.3 Organizational roles, responsibilities and authorities
26	6 Planning 6.1 Actions to address risks and opportunities
27	6.2 Quality objectives and planning to achieve them 6.3 Planning of changes
28	7 Support 7.1 Resources 7.1.1 General 7.1.2 People 7.1.3 Infrastructure
30	7.1.4 Environment for the operation of processes
31	7.1.5 Monitoring and measuring resources
32	7.1.6 Organizational knowledge 7.2 Competence 7.2.1 General 7.2.2 General for the electoral body
33	7.2.3 Education and training of poll workers 7.3 Awareness 7.4 Communication
34	7.5 Documented information 7.5.1 General 7.5.2 Creating and updating
35	7.5.3 Control of documented information 7.5.4 Minimum documentation requirements
37	7.5.5 Control of records 7.5.6 Minimum records requirements
41	8 Operation 8.1 Operational planning and control
42	8.2 Requirements for products and services 8.2.1 Customer communication 8.2.2 Determining the requirements for products and services
43	8.2.3 Review of the requirements for products and services 8.2.4 Changes to requirements for products and services
44	8.3 Design and development of products and services 8.3.1 General 8.3.2 Design and development planning
46	8.3.3 Design and development inputs 8.3.4 Design and development controls
47	8.3.5 Design and development outputs 8.3.6 Design and development changes
48	8.4 Control of externally provided processes, products and services 8.4.1 General 8.4.2 Type and extent of control
49	8.4.3 Information for external providers
50	8.5 Production and service provision 8.5.1 Control of production and service provision
51	8.5.2 Identification and traceability 8.5.3 Property belonging to customers or external providers 8.5.4 Preservation
52	8.5.5 Post-delivery activities 8.5.6 Control of changes
53	8.6 Release of products and services 8.7 Control of nonconforming outputs
54	9 Performance evaluation 9.1 Monitoring, measurement, analysis and evaluation 9.1.1 General
55	9.1.2 Customer satisfaction 9.1.3 Analysis and evaluation
56	9.2 Internal audit 9.3 Management review 9.3.1 General
57	9.3.2 Management review inputs 9.3.3 Management review outputs
58	10 Improvement 10.1 General
59	10.2 Nonconformity and corrective action 10.3 Continual improvement
60	Annex A (informative) Concept diagrams
64	Annex B (informative) Electoral processes
68	Bibliography

Published By	Publication Date	Number of Pages
BSI	2019	70


PDF Format	Searchable	Printable	Preview Now

Status	Definitive
Pages	70
Publication Date	2019-04-26
ISBN	978 0 580 99664 1
Standard Number	PD ISO/TS 54001:2019
Title	Quality management systems. Particular requirements for the application of ISO 9001:2015 for electoral organizations at all levels of government
Identical National Standard Of	ISO/TS 54001:2019
Descriptors	Process control, Quality management, Conformity, Quality, Quality assurance, Consumer-supplier relations, Management, Planning, Quality assurance systems
Publisher	BSI
Committee	QS/1
ICS Codes	03.100.70 - Management systems

BSI PD ISO/TS 54001:2019

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