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BSI PD ISO/TS 9002:2016

BSI PD ISO/TS 9002:2016

$135.64

Quality management systems. Guidelines for the application of ISO 9001:2015

Published By Publication Date Number of Pages
BSI 2016 58
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This document provides guidance on the intent of the requirements in ISO 9001:2015, with examples of possible steps an organization can take to meet the requirements. It does not add to, subtract from, or in any way modify those requirements.

This document does not prescribe mandatory approaches to implementation, or provide any preferred method of interpretation.

PDF Catalog

PDF Pages PDF Title
2 National foreword
7 Foreword
8 Introduction
11 1 Scope
2 Normative references
3 Terms and definitions
4 Context of the organization
4.1 Understanding the organization and its context
12 4.2 Understanding the needs and expectations of interested parties
14 4.3 Determining the scope of the quality management system
15 4.4 Quality management system and its processes
17 5 Leadership
5.1 Leadership and commitment
5.1.1 General
18 5.1.2 Customer focus
5.2 Policy
5.2.1 Establishing the quality policy
19 5.2.2 Communicating the quality policy
5.3 Organizational roles, responsibilities and authorities
20 6 Planning
6.1 Actions to address risks and opportunities
22 6.2 Quality objectives and planning to achieve them
23 6.3 Planning of changes
24 7 Support
7.1 Resources
7.1.1 General
7.1.2 People
7.1.3 Infrastructure
25 7.1.4 Environment for the operation of processes
26 7.1.5 Monitoring and measuring resources
27 7.1.6 Organizational knowledge
28 7.2 Competence
7.3 Awareness
29 7.4 Communication
30 7.5 Documented information
7.5.1 General
7.5.2 Creating and updating
7.5.3 Control of documented information
31 8 Operation
8.1 Operational planning and control
32 8.2 Requirements for products and services
8.2.1 Customer communication
33 8.2.2 Determining the requirements for products and services
8.2.3 Review of the requirements for products and services
34 8.2.4 Changes to requirements for products and services
8.3 Design and development of products and services
8.3.1 General
35 8.3.2 Design and development planning
36 8.3.3 Design and development inputs
8.3.4 Design and development controls
37 8.3.5 Design and development outputs
38 8.3.6 Design and development changes
8.4 Control of externally provided processes, products and services
8.4.1 General
39 8.4.2 Type and extent of control
40 8.4.3 Information for external providers
41 8.5 Production and service provision
8.5.1 Control of production and service provision
42 8.5.2 Identification and traceability
8.5.3 Property belonging to customers or external providers
43 8.5.4 Preservation
44 8.5.5 Post-delivery activities
8.5.6 Control of changes
45 8.6 Release of products and services
8.7 Control of nonconforming outputs
47 9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.1.1 General
9.1.2 Customer satisfaction
48 9.1.3 Analysis and evaluation
49 9.2 Internal audit
50 9.3 Management review
9.3.1 General
51 9.3.2 Management review inputs
9.3.3 Management review outputs
52 10 Improvement
10.1 General
10.2 Nonconformity and corrective action
54 10.3 Continual improvement
55 Bibliography

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BSI PD ISO/TS 9002:2016
$135.64