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IEEE 20000 1 2013

IEEE 20000 1 2013

$35.21

IEEE Standard – Adoption of ISO/IEC 20000-1:2011, Information technology — Service management — Part 1: Service management system requirements

Published By Publication Date Number of Pages
IEEE 2013 48
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Adoption Standard – Active. ISO/IEC 20000-1:2011, a service management system (SMS) standard, is adopted by the IEEE in this standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements. This standard can be used by the following: – An organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled. – An organization that requires a consistent approach by all its service providers, including those in a supply chain. – A service provider that intends to demonstrate its capability for the design, transition, delivery, and improvement of services that fulfill service requirements. – A service provider to monitor, measure, and review its service management processes and services. – A service provider to improve the design, transition, delivery, and improvement of services through the effective implementation and operation of the SMS. – An assessor or auditor as the criteria for a conformity assessment of a service providers SMS to the requirements in this standard.

PDF Catalog

PDF Pages PDF Title
1 IEEE Std 20000-1-2013 Front Cover
3 Title page
6 Notice to users

Laws and regulations

Copyrights

Updating of IEEE documents

Errata

Patents
8 Participants
10 Contents of IEEE standard
11 Important Notice
12 ISO/IEC 20000-1:2011
14 Contents
16 Foreword
18 Introduction
21 1. Scope
22 2. Normative references
23 3. Terms and definitions
27 4. Service and management system general requirements
33 5. Design and transition of new or changed services
35 6. Service delivery processes
39 7. Relationship processes
41 8. Resolution processes
42 9. Control processes
46 Bibliography

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IEEE 20000 1 2013
$35.21