BS ISO 11620:2014

$215.11

Information and documentation. Library performance indicators

Published By	Publication Date	Number of Pages
BSI	2014	112

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Description

This International Standard is applicable to all types of libraries in all countries. However, not all performance indicators apply to all libraries. Limitations on the applicability of individual performance indicators are listed in the scope clause of the description of each indicator (see Annex B).

Performance indicators can be used for comparison over time within the same library. Comparisons between libraries can also be made, but only with caution. Comparisons between libraries will need to take into account any differences in the constituencies of the libraries and library attributes, with a good understanding of the indicators used, limitations to comparisons, and careful interpretation of the data.

There are other limitations to the performance indicators in this International Standard that depend on local factors, such as the community the library serves, service mandates, and technology infrastructure configuration. Results from the use of performance indicators in this International Standard are intended to be interpreted with regard to these factors.

Performance indicators are not specified for all services, activities, and uses of the resources of the library, either because such indicators have not been proposed and tested at the time of formulation of this International Standard, or because they did not fulfil the criteria specified (see 4.2).

The performance indicators included in this International Standard do not reflect all possible measures or evaluation techniques. This International Standard offers accepted, tested, and publicly accessible (i.e. non-proprietary) methodologies and approaches to measuring a range of library service performance.

This International Standard is not intended to exclude the use of performance indicators not specified in it.

This International Standard does not include indicators for assessing the impact of library services either on individuals, the communities that libraries serve, or on society at this time. Library impact assessment will be dealt with by a specific International Standard (ISO 16439).

Throughout the text, the names of indicators are printed with initial capitals for significant words, e.g. Library Visits per Capita. This helps to distinguish the names from supporting text.

PDF Catalog

PDF Pages	PDF Title
6	Foreword
7	Introduction
9	Section sec_1 Section sec_2 Section sec_2.1 1 Scope 2 Terms and definitions
10	Section sec_2.2 Section sec_2.3 Section sec_2.4 Section sec_2.5 Section sec_2.6 Section sec_2.7 Section sec_2.8
11	Section sec_2.9 Section sec_2.10 Section sec_2.11 Section sec_2.12 Section sec_2.13
12	Section sec_2.14 Section sec_2.15 Section sec_2.16 Section sec_2.17 Section sec_2.18 Section sec_2.19
13	Section sec_2.20 Section sec_2.21 Section sec_2.22 Section sec_2.23 Section sec_2.24 Section sec_2.25 Section sec_2.26 Section sec_2.27
14	Section sec_2.28 Section sec_2.29 Section sec_2.30 Section sec_2.31 Section sec_2.32
15	Section sec_2.33 Section sec_2.34 Section sec_2.35 Section sec_2.36 Section sec_2.37 Section sec_2.38 Section sec_2.39
16	Section sec_2.40 Section sec_2.41 Section sec_2.42 Section sec_2.43 Section sec_2.44
17	Section sec_2.45 Section sec_2.46 Section sec_2.47 Section sec_2.48 Section sec_2.49 Section sec_2.50 Section sec_2.51 Section sec_2.52
18	Section sec_2.53 Section sec_2.54 Section sec_2.55 Section sec_2.56 Section sec_2.57 Section sec_3 Section sec_3.1 Section sec_3.1.1 Section sec_3.1.2 3 Criteria and descriptive framework 3.1 General
19	Section sec_3.1.3 Section sec_3.1.4 Section sec_3.1.5 Section sec_3.2 Section sec_3.2.1 Section sec_3.2.2 3.2 Criteria
20	Section sec_3.3 Section sec_3.3.1 Section sec_3.3.2 Section sec_3.3.3 Section sec_3.3.3.1 Section sec_3.3.3.2 Section sec_3.3.3.3 Section sec_3.3.3.4 3.3 Descriptive framework
21	Section sec_3.3.3.5 Section sec_3.3.3.6 Section sec_3.3.3.7
22	Section sec_3.3.3.8 Section sec_3.3.3.9 Section sec_4 Section sec_4.1 Section sec_4.1.1 Section sec_4.1.2 Section sec_4.1.3 Section sec_4.1.4 Section sec_4.1.5 Section sec_4.2 Section sec_4.2.1 4 Uses of performance indicators 4.1 General 4.2 Selection of performance indicators
23	Section sec_4.2.2 Section sec_4.2.3 Section sec_4.2.4 Section sec_4.3 Section sec_4.3.1 Section sec_4.3.2 4.3 Limitations
24	Section sec_4.3.3 Section sec_4.3.4 Section sec_4.3.5
25	Annex sec_A Table tab_A.1 Annex A (normative) List of performance indicators for libraries
29	Annex sec_B Annex sec_B.1 Annex sec_B.1.1 Annex sec_B.1.1.1 Annex sec_B.1.1.1.1 Annex sec_B.1.1.1.2 Annex sec_B.1.1.1.3 Annex sec_B.1.1.1.4 Annex B (normative) Description of performance indicators
30	Annex sec_B.1.1.1.5
31	Annex sec_B.1.1.1.6 Annex sec_B.1.1.1.7 Annex sec_B.1.1.2 Annex sec_B.1.1.2.1 Annex sec_B.1.1.2.2 Annex sec_B.1.1.2.3 Annex sec_B.1.1.2.4
32	Annex sec_B.1.1.2.5 Annex sec_B.1.1.2.6 Annex sec_B.1.1.3 Annex sec_B.1.1.3.1 Annex sec_B.1.1.3.2 Annex sec_B.1.1.3.3 Annex sec_B.1.1.3.4
33	Annex sec_B.1.1.3.5 Annex sec_B.1.1.3.6 Annex sec_B.1.1.3.7 Annex sec_B.1.1.4 Annex sec_B.1.1.4.1 Annex sec_B.1.1.4.2 Annex sec_B.1.1.4.3
34	Annex sec_B.1.1.4.4 Annex sec_B.1.1.4.5 Annex sec_B.1.1.4.6 Annex sec_B.1.1.4.7 Annex sec_B.1.1.5 Annex sec_B.1.1.5.1 Annex sec_B.1.1.5.2 Annex sec_B.1.1.5.3
35	Annex sec_B.1.1.5.4
36	Annex sec_B.1.1.5.5 Annex sec_B.1.1.5.6 Annex sec_B.1.2 Annex sec_B.1.2.1 Annex sec_B.1.2.1.1 Annex sec_B.1.2.1.2 Annex sec_B.1.2.1.3
37	Annex sec_B.1.2.1.4 Annex sec_B.1.2.1.5
38	Annex sec_B.1.2.1.6 Annex sec_B.1.2.1.7 Annex sec_B.1.2.2 Annex sec_B.1.2.2.1 Annex sec_B.1.2.2.2 Annex sec_B.1.2.2.3 Annex sec_B.1.2.2.4
39	Annex sec_B.1.2.2.5 Annex sec_B.1.2.2.6 Annex sec_B.1.2.2.7 Annex sec_B.1.2.3 Annex sec_B.1.2.3.1 Annex sec_B.1.2.3.2 Annex sec_B.1.2.3.3
40	Annex sec_B.1.2.3.4 Annex sec_B.1.2.3.5 Annex sec_B.1.2.3.6
41	Annex sec_B.1.2.3.7 Annex sec_B.1.2.4 Annex sec_B.1.2.4.1 Annex sec_B.1.2.4.2 Annex sec_B.1.2.4.3 Annex sec_B.1.2.4.4
42	Annex sec_B.1.2.4.5 Annex sec_B.1.2.4.6 Annex sec_B.1.2.4.7 Annex sec_B.1.2.5 Annex sec_B.1.2.5.1 Annex sec_B.1.2.5.2 Annex sec_B.1.2.5.3
43	Annex sec_B.1.2.5.4 Annex sec_B.1.2.5.5 Annex sec_B.1.2.5.6
44	Annex sec_B.1.2.6 Annex sec_B.1.2.6.1 Annex sec_B.1.2.6.2 Annex sec_B.1.2.6.3 Annex sec_B.1.2.6.4 Annex sec_B.1.2.6.5
45	Annex sec_B.1.2.6.6 Annex sec_B.1.2.7 Annex sec_B.1.2.7.1 Annex sec_B.1.2.7.2 Annex sec_B.1.2.7.3 Annex sec_B.1.2.7.4
46	Annex sec_B.1.2.7.5 Annex sec_B.1.2.7.6 Annex sec_B.1.2.7.7 Annex sec_B.1.2.8 Annex sec_B.1.2.8.1 Annex sec_B.1.2.8.2 Annex sec_B.1.2.8.3
47	Annex sec_B.1.2.8.4 Annex sec_B.1.2.8.5 Annex sec_B.1.2.8.6 Annex sec_B.1.2.8.7
48	Annex sec_B.1.3 Annex sec_B.1.3.1 Annex sec_B.1.3.1.1 Annex sec_B.1.3.1.2 Annex sec_B.1.3.1.3 Annex sec_B.1.3.1.4 Annex sec_B.1.3.1.5 Annex sec_B.1.3.1.6
49	Annex sec_B.1.3.2 Annex sec_B.1.3.2.1 Annex sec_B.1.3.2.2 Annex sec_B.1.3.2.3 Annex sec_B.1.3.2.4 Annex sec_B.1.3.2.5 Annex sec_B.1.3.2.6 Annex sec_B.1.3.2.7
50	Annex sec_B.1.3.3 Annex sec_B.1.3.3.1 Annex sec_B.1.3.3.2 Annex sec_B.1.3.3.3 Annex sec_B.1.3.3.4
52	Annex sec_B.1.3.3.5 Annex sec_B.1.3.3.6 Annex sec_B.1.3.4 Annex sec_B.1.3.4.1 Annex sec_B.1.3.4.2 Annex sec_B.1.3.4.3
53	Annex sec_B.1.3.4.4 Annex sec_B.1.3.4.5
54	Annex sec_B.1.3.4.6 Annex sec_B.1.3.4.7 Annex sec_B.1.4 Annex sec_B.1.4.1 Annex sec_B.1.4.1.1 Annex sec_B.1.4.1.2 Annex sec_B.1.4.1.3 Annex sec_B.1.4.1.4
55	Annex sec_B.1.4.1.5 Annex sec_B.1.4.1.6 Annex sec_B.2 Annex sec_B.2.1 Annex sec_B.2.1.1 Annex sec_B.2.1.1.1 Annex sec_B.2.1.1.2 Annex sec_B.2.1.1.3
56	Annex sec_B.2.1.1.4 Annex sec_B.2.1.1.5
57	Annex sec_B.2.1.1.6 Annex sec_B.2.1.2 Annex sec_B.2.1.2.1 Annex sec_B.2.1.2.2 Annex sec_B.2.1.2.3
58	Annex sec_B.2.1.2.4 Annex sec_B.2.1.2.5 Annex sec_B.2.1.2.6 Annex sec_B.2.1.3 Annex sec_B.2.1.3.1 Annex sec_B.2.1.3.2
59	Annex sec_B.2.1.3.3 Annex sec_B.2.1.3.4 Annex sec_B.2.1.3.4.1
60	Annex sec_B.2.1.3.4.2 Annex sec_B.2.1.3.5 Annex sec_B.2.1.3.6 Annex sec_B.2.1.3.7 Annex sec_B.2.1.4 Annex sec_B.2.1.4.1 Annex sec_B.2.1.4.2
61	Annex sec_B.2.1.4.3 Annex sec_B.2.1.4.4 Annex sec_B.2.1.4.5 Annex sec_B.2.1.4.6 Annex sec_B.2.1.4.7
62	Annex sec_B.2.1.5 Annex sec_B.2.1.5.1 Annex sec_B.2.1.5.2 Annex sec_B.2.1.5.3 Annex sec_B.2.1.5.4 Annex sec_B.2.1.5.5
63	Annex sec_B.2.1.5.6 Annex sec_B.2.1.5.7 Annex sec_B.2.2 Annex sec_B.2.2.1 Annex sec_B.2.2.1.1 Annex sec_B.2.2.1.2 Annex sec_B.2.2.1.3 Annex sec_B.2.2.1.4
64	Annex sec_B.2.2.1.5 Annex sec_B.2.2.1.6 Annex sec_B.2.2.1.7 Annex sec_B.2.2.2 Annex sec_B.2.2.2.1
65	Annex sec_B.2.2.2.2 Annex sec_B.2.2.2.3 Annex sec_B.2.2.2.4 Annex sec_B.2.2.2.5 Annex sec_B.2.2.2.6 Annex sec_B.2.2.2.7
66	Annex sec_B.2.2.3 Annex sec_B.2.2.3.1 Annex sec_B.2.2.3.2 Annex sec_B.2.2.3.3 Annex sec_B.2.2.3.4
67	Annex sec_B.2.2.3.5 Annex sec_B.2.2.3.6 Annex sec_B.2.2.3.7 Annex sec_B.2.2.4 Annex sec_B.2.2.4.1 Annex sec_B.2.2.4.2 Annex sec_B.2.2.4.3 Annex sec_B.2.2.4.4
68	Annex sec_B.2.2.4.5 Annex sec_B.2.2.4.6 Annex sec_B.2.2.4.7 Annex sec_B.2.2.5 Annex sec_B.2.2.5.1 Annex sec_B.2.2.5.2 Annex sec_B.2.2.5.3
69	Annex sec_B.2.2.5.4 Annex sec_B.2.2.5.5 Annex sec_B.2.2.5.6 Annex sec_B.2.2.5.7 Annex sec_B.2.3 Annex sec_B.2.3.1 Annex sec_B.2.3.1.1 Annex sec_B.2.3.1.2
70	Annex sec_B.2.3.1.3 Annex sec_B.2.3.1.4 Annex sec_B.2.3.1.5 Annex sec_B.2.3.1.6
71	Annex sec_B.2.4 Annex sec_B.2.4.1 Annex sec_B.2.4.1.1 Annex sec_B.2.4.1.2 Annex sec_B.2.4.1.3 Annex sec_B.2.4.1.4
72	Annex sec_B.2.4.1.5 Annex sec_B.2.4.1.6 Annex sec_B.2.4.1.7 Annex sec_B.2.4.2 Annex sec_B.2.4.2.1
73	Annex sec_B.2.4.2.2 Annex sec_B.2.4.2.3 Annex sec_B.2.4.2.4
75	Annex sec_B.2.4.2.5 Annex sec_B.2.4.2.6 Annex sec_B.2.4.3 Annex sec_B.2.4.3.1 Annex sec_B.2.4.3.2 Annex sec_B.2.4.3.3 Annex sec_B.2.4.3.4
77	Annex sec_B.2.4.3.5 Annex sec_B.2.4.3.6 Annex sec_B.3 Annex sec_B.3.1 Annex sec_B.3.1.1 Annex sec_B.3.1.1.1 Annex sec_B.3.1.1.2 Annex sec_B.3.1.1.3
78	Annex sec_B.3.1.1.4 Annex sec_B.3.1.1.5
79	Annex sec_B.3.1.1.6 Annex sec_B.3.1.1.7 Annex sec_B.3.1.2 Annex sec_B.3.1.2.1 Annex sec_B.3.1.2.2 Annex sec_B.3.1.2.3
80	Annex sec_B.3.1.2.4 Annex sec_B.3.1.2.5 Annex sec_B.3.1.2.6 Annex sec_B.3.1.2.7 Annex sec_B.3.1.3 Annex sec_B.3.1.3.1
81	Annex sec_B.3.1.3.2 Annex sec_B.3.1.3.3 Annex sec_B.3.1.3.4 Annex sec_B.3.1.3.5
82	Annex sec_B.3.1.3.6 Annex sec_B.3.1.3.7 Annex sec_B.3.2 Annex sec_B.3.2.1 Annex sec_B.3.2.1.1 Annex sec_B.3.2.1.2 Annex sec_B.3.2.1.3 Annex sec_B.3.2.1.4
83	Annex sec_B.3.2.1.5 Annex sec_B.3.2.1.6 Annex sec_B.3.2.1.7 Annex sec_B.3.2.2 Annex sec_B.3.2.2.1
84	Annex sec_B.3.2.2.2 Annex sec_B.3.2.2.3 Annex sec_B.3.2.2.4
85	Annex sec_B.3.2.2.5 Annex sec_B.3.2.2.6 Annex sec_B.3.2.2.7 Annex sec_B.3.3 Annex sec_B.3.3.1 Annex sec_B.3.3.1.1 Annex sec_B.3.3.1.2 Annex sec_B.3.3.1.3 Annex sec_B.3.3.1.4
86	Annex sec_B.3.3.1.5 Annex sec_B.3.3.1.6
87	Annex sec_B.3.3.2 Annex sec_B.3.3.2.1 Annex sec_B.3.3.2.2 Annex sec_B.3.3.2.3 Annex sec_B.3.3.2.4 Annex sec_B.3.3.2.5
88	Annex sec_B.3.3.2.6 Annex sec_B.3.3.3 Annex sec_B.3.3.3.1 Annex sec_B.3.3.3.2 Annex sec_B.3.3.3.3 Annex sec_B.3.3.3.4
89	Annex sec_B.3.3.3.5 Annex sec_B.3.3.3.6 Annex sec_B.3.3.4 Annex sec_B.3.3.4.1 Annex sec_B.3.3.4.2 Annex sec_B.3.3.4.3 Annex sec_B.3.3.4.4
90	Annex sec_B.3.3.4.5 Annex sec_B.3.3.4.6 Annex sec_B.3.3.4.7 Annex sec_B.3.3.5 Annex sec_B.3.3.5.1 Annex sec_B.3.3.5.2
91	Annex sec_B.3.3.5.3 Annex sec_B.3.3.5.4 Annex sec_B.3.3.5.5
92	Annex sec_B.3.3.5.6 Annex sec_B.3.3.5.7 Annex sec_B.3.3.6 Annex sec_B.3.3.6.1 Annex sec_B.3.3.6.2 Annex sec_B.3.3.6.3 Annex sec_B.3.3.6.4
93	Annex sec_B.3.3.6.5 Annex sec_B.3.3.6.6 Annex sec_B.3.3.6.7
94	Annex sec_B.3.4 Annex sec_B.3.4.1 Annex sec_B.3.4.1.1 Annex sec_B.3.4.1.2 Annex sec_B.3.4.1.3 Annex sec_B.3.4.1.4
95	Annex sec_B.3.4.1.5 Annex sec_B.3.4.1.6 Annex sec_B.3.4.1.7 Annex sec_B.3.4.2 Annex sec_B.3.4.2.1 Annex sec_B.3.4.2.2
96	Annex sec_B.3.4.2.3 Annex sec_B.3.4.2.4
97	Annex sec_B.3.4.2.5 Annex sec_B.3.4.2.6 Annex sec_B.3.4.2.7 Annex sec_B.4 Annex sec_B.4.1 Annex sec_B.4.1.1 Annex sec_B.4.1.1.1 Annex sec_B.4.1.1.2
98	Annex sec_B.4.1.1.3 Annex sec_B.4.1.1.4 Annex sec_B.4.1.1.5
99	Annex sec_B.4.1.1.6 Annex sec_B.4.1.1.7 Annex sec_B.4.2 Annex sec_B.4.2.1 Annex sec_B.4.2.1.1 Annex sec_B.4.2.1.2 Annex sec_B.4.2.1.3 Annex sec_B.4.2.1.4
100	Annex sec_B.4.2.1.5 Annex sec_B.4.2.1.6 Annex sec_B.4.2.1.7 Annex sec_B.4.2.2 Annex sec_B.4.2.2.1 Annex sec_B.4.2.2.2 Annex sec_B.4.2.2.3
101	Annex sec_B.4.2.2.4 Annex sec_B.4.2.2.5 Annex sec_B.4.2.2.6 Annex sec_B.4.2.2.7 Annex sec_B.4.2.3 Annex sec_B.4.2.3.1 Annex sec_B.4.2.3.2 Annex sec_B.4.2.3.3
102	Annex sec_B.4.2.3.4 Annex sec_B.4.2.3.5 Annex sec_B.4.2.3.6
103	Annex sec_B.4.2.4 Annex sec_B.4.2.4.1 Annex sec_B.4.2.4.2 Annex sec_B.4.2.4.3 Annex sec_B.4.2.4.4
104	Annex sec_B.4.2.4.5 Annex sec_B.4.2.4.6 Annex sec_B.4.3 Annex sec_B.4.3.1 Annex sec_B.4.3.1.1 Annex sec_B.4.3.1.2 Annex sec_B.4.3.1.3
105	Annex sec_B.4.3.1.4 Annex sec_B.4.3.1.5 Annex sec_B.4.3.1.6 Annex sec_B.4.3.2 Annex sec_B.4.3.2.1 Annex sec_B.4.3.2.2
106	Annex sec_B.4.3.2.3 Annex sec_B.4.3.2.4 Annex sec_B.4.3.2.5 Annex sec_B.4.3.2.6
107	Reference ref_1 Reference ref_2 Reference ref_3 Reference ref_4 Reference ref_5 Reference ref_6 Reference ref_7 Reference ref_8 Reference ref_9 Reference ref_10 Reference ref_11 Reference ref_12 Reference ref_13 Reference ref_14 Reference ref_15 Reference ref_16 Reference ref_17 Reference ref_18 Bibliography
108	Reference ref_19 Reference ref_20 Reference ref_21 Reference ref_22 Reference ref_23 Reference ref_24 Reference ref_25 Reference ref_26 Reference ref_27 Reference ref_28 Reference ref_29 Reference ref_30 Reference ref_31 Reference ref_32 Reference ref_33 Reference ref_34 Reference ref_35 Reference ref_36

Additional information

Status	Withdrawn
Title	Information and documentation. Library performance indicators
Replaces	BS ISO 11620:2008
Publisher	BSI
Committee	IDT/2
Pages	112
Publication Date	2014-06-30
Withdrawn Date	2023-06-13
Replaced By	BS ISO 11620:2023
ISBN	978 0 580 72924 9
Standard Number	BS ISO 11620:2014
Identical National Standard Of	ISO 11620:2014
Descriptors	Performance, Libraries, Performance testing, Consumers, Information operations, Quality assurance, Statistical methods of analysis, Documents, Costs, Library and information science, Data handling, Data acquisition, Quality assurance systems, Management, Records (documents)

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BS ISO 11620:2014

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