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BS ISO 13810:2015

BS ISO 13810:2015

$142.49

Tourism services. Industrial tourism. Service provision

Published By Publication Date Number of Pages
BSI 2015 28
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This International Standard establishes general requirements for industrial tourism offered by service providers intending to transmit knowledge of production, scientific and technical activities, both present and past, based on processes, know-how, products or services.

The requirements in this International Standard are applicable to all the services of industrial tourism (visits and additional offer), dealing with living industry, industrial heritage, or a combination of both, including the facilities and equipment related to such services, as well as their internal operation.

Technical specifications regarding tools and equipment used in these services are excluded.

PDF Catalog

PDF Pages PDF Title
6 Foreword
7 Introduction
9 1 Scope
2 Terms and definitions
10 3 General requirements
3.1 General
3.2 Compliance with principles of security, health and safety, sustainability and accessibility
3.2.1 Security, health and safety
11 3.2.2 Sustainability
3.2.3 Accessibility
4 Service quality
4.1 Design of the service
4.1.1 Public or commercial characteristics requirements
12 4.1.2 Internal services recommendations
4.2 Promotion and communication
4.2.1 General
4.2.2 Promotional tools
13 4.3 Booking and contact
4.3.1 Booking process
4.3.2 Contact
4.4 Service provision
4.4.1 Welcome
14 4.4.2 Visit conditions
4.4.3 Content of the visit
4.4.4 Guided visits
15 4.4.5 Self-guided visits
16 4.4.6 Conclusion of the visit
4.5 Complementary offer
4.5.1 Educational visits
4.5.2 Educational activities
17 5 Facilities and equipment
5.1 Signage and access to the site
5.2 Car park
5.3 Toilets
5.4 Private environment of the site
18 5.5 Site entrance
19 5.6 Areas visited
5.7 Shopping area
20 Annex A (informative) Sustainable development recommendations
22 Annex B (normative) Design of the service: Public or commercial characteristics requirements
24 Annex C (informative) Design of the service: Internal service recommendations

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BS ISO 13810:2015
$142.49