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BSI 12/30270456 DC:2012 Edition

BSI 12/30270456 DC:2012 Edition

$13.70

BS ISO 18091. Quality management systems. Guidelines for the application of ISO 9001:2008 in local government

Published By Publication Date Number of Pages
BSI 2012 77
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PDF Catalog

PDF Pages PDF Title
3 S061386e
11 0.1 General
14 0.2 Process approach in local government
17 1 Scope for local government
1.1 General
18 1.2 Application in local government
2 Normative references
19 3 Terms and definitions in local government
24 4 Quality management systems in local government
4.1 General requirements
26 4.2 Documentation in local government
4.2.1 General
27 4.2.2 Quality manual in local government
4.2.3 Control of documents in local governments
28 4.2.4 Control of records in local government
29 5 Management responsibility in local government
5.1 Management commitment
30 5.2 Customer/citizen approach in local government
5.3 Quality policy in local government
31 5.4 Planning in local government
5.4.1 Quality objectives
32 5.4.2 Quality management system planning
5.5 Responsibility, authority and communication in local gov
5.5.1 Responsibility and authority
33 5.5.2 Management representative in local government
5.5.3 Internal communication in local government
34 5.6 Management review in local government
5.6.1 General
5.6.2 Review information in local government
35 5.6.3 Review outputs in the local government
36 6 Resource management in local government
6.1 Provision of resources
37 6.2 Human resources in local government
6.2.1 General
38 6.2.2 Competence, awareness and training in local government
6.3 Infrastructure in local government
39 6.4 Work environment in local government
40 7 Service realization in local government
7.1 Planning service realization
41 7.2 Customer/citizen related processes in local government
7.2.1 Determination of requirements related to the services
42 7.2.2 Review of requirements related to the service in local
43 7.2.3 Customer /citizen communication in local government
7.3 Design and development in local government
44 7.3.1 Design and development planning
45 7.3.2 Design and development inputs in local government
46 7.3.3 Design and development outputs in local government
7.3.4 Design and development review in local government
47 7.3.5 Design and development verification in local governmen
7.3.6 Design and development validation in local government
48 7.3.7 Control of design and development changes in local gov
49 7.4 Purchasing in local government
7.4.1 Purchasing process
7.4.2 Purchasing information in local government
50 7.4.3 Verification of purchased goods and services in local
7.5 Production and service provision in local government
7.5.1 Control of production and service provision
51 7.5.2 Validation of processes for production and service pro
52 7.5.3 Identification and traceability in local government
53 7.5.4 Customer /citizen property in local government
54 7.5.5 Preservation of product in local government
55 7.6 Control of monitoring and measurement equipment in local
8 Measurement, analysis and improvement in local government
56 8.1 General
8.2 Monitoring and measurement in local government
8.2.1 Customer/citizen satisfaction
57 8.2.2 Internal audits in local government
58 8.2.3 Monitoring and measurement of processes in local gover
59 8.2.4 Monitoring and measurement of service in local governm
8.3 Control of nonconforming service in local government
60 8.4 Analysis of data in local government
61 8.5 Improvement in local government
8.5.1 Continual improvement
62 8.5.2 Corrective action in local government
63 8.5.3 Preventive action in local government

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BSI 12/30270456 DC
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