BSI PAS 46:2002

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Improving loyalty. Requirements

Published By	Publication Date	Number of Pages
BSI	2002	18

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Categories: 03.100.30 - Management of human resources, BSI

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Description

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PDF Pages	PDF Title
1	PUBLICLY AVAILABLE SPECIFICATION
3	Contents
5	Introduction
6	1 Scope 2 Terms and definitions loyalty employee customer investor process value
7	3 Loyalty process 3.1 General Figure 1 The loyalty process
8	3.2 Initial review 3.3 Policy 3.4 Planning 3.5 Implementation and operation
10	3.6 Performance assessment
11	3.7 Improvement 3.8 Management review
12	Annex A (informative) Example of a plan Quantified key objective Outcome indicator Prepare plan to achieve key objective Draw up targets
13	Annex B (informative) Examples of a loyalty measurement process Outline of the process Examples of key questions for an employee questionnaire
14	Examples of key questions for a customer questionnaire Examples of additional questions for an employee questionnaire Examples of additional questions for a customer questionnaire
15	Example of a scoring system to establish loyalty indicators Customer value

Additional information

Status	Withdrawn
Pages	18
Publication Date	2002-02-01
Withdrawn Date	2009-10-15
ISBN	0 580 38821 2
Standard Number	PAS 46:2002
Title	Improving loyalty. Requirements
Descriptors	Performance, Questionnaires, Quality management, Consumer-supplier relations, Data, Organizations, Personnel management, Management, Enterprises, People
Publisher	BSI
Committee	PAS/CL1
ICS Codes	03.100.30 - Management of human resources

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BSI PAS 46:2002

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